Privacy Policy

1. Introduction

Rent A Route ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPS hosting services.

2. Information We Collect

2.1 Account Information

When you register for our services, we collect:

• Full name
• Email address
• Billing address
• Phone number
• Payment information (processed by third-party payment processors)
• Company name (if applicable)

2.2 Service Usage Information

We collect information about how you use our services:

• IP addresses assigned to your VPS
• Bandwidth and resource usage statistics
• Service plan and configuration details
• Support tickets and communications
• Login and access logs to our control panel

2.3 Technical Information

We automatically collect certain technical information:

• Browser type and version
• Operating system
• IP address used to access our website
• Cookie data
• Pages visited and time spent on our site

2.4 Information We Do NOT Collect

We do not access, monitor, or collect:

• Content stored on your VPS
• Applications you run on your server
• Data transmitted to or from your VPS (except aggregate bandwidth metrics)
• Logs from services running on your VPS

Your VPS is your private space. We only access it with your explicit permission for support purposes or when legally required.

3. How We Use Your Information

We use collected information to:

• Provide Services: Provision, maintain, and support your VPS
• Billing: Process payments and send invoices
• Communication: Send service updates, security alerts, and support responses
• Security: Detect and prevent fraud, abuse, and security threats
• Compliance: Meet legal obligations and enforce our Terms of Service
• Improvement: Analyze usage patterns to improve our infrastructure and services
• Marketing: Send promotional emails (you can opt-out at any time)

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties.

4.2 Service Providers

We share information with trusted third-party service providers who assist us:

• Payment Processors: To process billing and payments (they have their own privacy policies)
• Infrastructure Providers: Data center and network service providers
• Email Services: To send transactional and marketing emails
• Support Tools: Ticketing and customer relationship management systems

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 Legal Requirements

We may disclose your information when legally required:

• In response to valid subpoenas, court orders, or warrants
• To comply with applicable laws and regulations
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In connection with investigations of Terms of Service violations

4.4 Business Transfers

If Rent A Route is acquired, merged, or sells assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

4.5 Abuse Complaints

When we receive abuse complaints about your service, we may share limited information (such as IP addresses and timestamps) with the complainant or law enforcement to investigate and resolve the issue.

5. Data Retention

We retain your information for different periods depending on its type:

• Account Information: Retained while your account is active and for 30 days after cancellation
• Billing Records: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 2 years
• Usage Logs: Retained for 90 days
• VPS Data: Retained for up to 7 days after service termination

You may request deletion of your information, subject to legal and operational requirements.

6. Data Security

We implement reasonable security measures to protect your information:

• Encryption of data in transit (SSL/TLS)
• Secure data centers with physical access controls
• Firewalls and intrusion detection systems
• Regular security audits and updates
• Access controls and authentication for staff
• Encrypted backups

However, no method of transmission or storage is 100% secure. You are responsible for securing your account credentials and VPS.

7. Your Rights and Choices

7.1 Access and Correction

You can access and update your account information through our control panel or by contacting support.

7.2 Data Portability

You can export your data from your VPS at any time. For account data, contact our support team.

7.3 Deletion

You may request deletion of your account and personal information. We will comply within 30 days, subject to legal retention requirements.

7.4 Marketing Opt-Out

You can unsubscribe from marketing emails using the link in any promotional email or by contacting support. You will still receive transactional emails related to your service.

7.5 Do Not Track

Our website does not respond to Do Not Track (DNT) signals, but we do not track your browsing activity across third-party websites.

8. Cookies and Tracking Technologies

We use cookies and similar technologies:

• Essential Cookies: Required for website functionality and authentication
• Analytics Cookies: To understand how visitors use our website
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings, but disabling them may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Our primary operations are in the United States. By using our services, you consent to the transfer of your information to the U.S. and other countries where we operate.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to Know: Request disclosure of information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of sale of personal information (we do not sell information)
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at: privacy@rentaroute.io

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent for data processing

Our legal basis for processing is primarily contract performance and legitimate business interests. To exercise these rights, contact: privacy@rentaroute.io

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email and posted on our website. The "Last Updated" date will be revised accordingly.

15. Contact Us

For privacy-related questions, concerns, or to exercise your rights, contact us:

Rent A Route - Privacy Team
Email: privacy@rentaroute.io
Mail: 1317 Edgewater Dr #4282
Orlando, FL 32804
United States